Refund & Return Policy

At Dubaivines.com, we work hard to provide quality products and a smooth shopping experience for customers worldwide.

Returns & Refunds

We currently do not offer general returns or exchanges for change of mind after an order has been delivered.

However, if you receive a product that is damaged, defective, or incorrect, please contact our support team within 10 days of delivery with clear photos of the item and packaging. Our team will review the issue and provide an appropriate solution whenever applicable.

Non-Returnable Items

Due to hygiene reasons, product nature, and international shipping processes, certain products are not eligible for return or refund.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once the order has been dispatched, cancellation requests may not be accepted.

Shipping Costs

Shipping charges are generally non-refundable unless the issue occurred due to our mistake.

Contact Us

For any order-related concerns or support, please contact us through Dubaivines.com.